This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.As it relates to service, world-class can mean doing basic things in such a consistently excellent manner that it is rare to find that type of consistency elsewhere...in any industry. This reminds of a telephone customer service representative that Ianbsp;...
|Publisher||:||Lulu.com - 2011-11|