ERP in Practice is a practitioner s manual with concepts, principles, practices and programs that are in practice . This book shows that to achieve business benefits of ERP, companies must treat their implementation as a business initiative not a technical one. It means putting business executives in charge not technical managers who can make the necessary organizational and process changes to achieve benefits. And like all business projects, the responsibility of achieving the set objectives should belong to every manager, not to just those involved in the ERP project. This book is packed with actionable strategies, forward thinking solutions, work-plans, tips and tricks to make ERP programs successful.Customer. Relationship. Management. With the benefit of at-a-glance key performance indicators (KPIs) delivered directly to ... Service managers can also get a quick overview of important KPIs for service-level agreement compliance, serviceanbsp;...
|Title||:||ERP in Practice|
|Author||:||Jagan Nathan Vaman|
|Publisher||:||Tata McGraw-Hill Education - 2007-01-01|