The qKirkpatrick Modelq for evaluating training programs is the most widely used approach in the corporate, government, and academic worlds. First developed in 1959, it focuses on four key areas: reaction, learning, behavior, and results. qEvaluating Training Programsq provides a comprehensive guide to Kirkpatrick's four-level model, along with detailed case studies that show how the approach is used successfully in a wide range of programs and institutions. The third edition revises and updates existing material and includes new strategies for managing change effectively.Using a production schedule to track appointments and vehicle status ac Managing a busy service drive while ... learned how to gain the trust of customers so that the customers would rely on Toyota for advice and recommendations for service.
|Title||:||Evaluating Training Programs|
|Author||:||Donald Kirkpatrick, James Kirkpatrick|
|Publisher||:||Berrett-Koehler Publishers - 2006-01-01|