Why doesna#39;t a business plan for proactive engagement when a customer discontinues use of a product or service the ... One of the fundamental aspects of this area of design is what happens over timeahow a product or service needs to function (and respond) as a customer engages with it. ... Imagine arriving at an airport and stepping off a plane in the late evening. ... You notice that there are four people ahead of you and two customer service agents already working with customers.
|Author||:||Patrick Newbery, Kevin Farnham|
|Publisher||:||John Wiley & Sons - 2013-08-08|