Experience Design

Experience Design

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Why doesna#39;t a business plan for proactive engagement when a customer discontinues use of a product or service the ... One of the fundamental aspects of this area of design is what happens over timea€”how a product or service needs to function (and respond) as a customer engages with it. ... Imagine arriving at an airport and stepping off a plane in the late evening. ... You notice that there are four people ahead of you and two customer service agents already working with customers.

Title:Experience Design
Author:Patrick Newbery, Kevin Farnham
Publisher:John Wiley & Sons - 2013-08-08


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