In the last three decades, mediation has been increasingly used in the United States and elsewhere. Much has been written about the philosophical underpinnings and ethical dilemmas of mediation as well as its applications both within judicial systems and beyond the limits of these systems. However, some very basic challenges remain: How can entrenched positions, strong emotions, and cultural differences be dealt with? Mediation expertise is truly achieved when a mediator learns to overcome these challenges through experience and intuition. To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts. Tapping the experience and wisdom of over 175 highly qualified mediators from across different realms of the mediation practice (e.g., family mediation, workplace mediation, commercial mediation) and across geographic regions (e.g., U.S., Australia, Europe, Israel, Canada), this book integrates best practices in order to improve the performance of mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique.Professor Poitras won the 2012 Outstanding Reviewer Award from the Emerald Literati Network. ... Professor Raines has designed and evaluated conflict management systems for the United States Postal Service, the US. ... Additionally , she has mediated and arbitrated more than ten thousand commercial and civil disputes, trained commercial mediators and arbitrators for the European Union, trainedanbsp;...
|Author||:||Jean Poitras, Susan Raines|
|Publisher||:||Jason Aronson, Incorporated - 2012-11-08|