The only A-to-Z guide to creating, managing, and leveraging an incredibly powerful new competitive tool Financial Customer Service A leading expert in the field, H. A. Schaeffer Jr., clearly explains how a financial customer service function works and how it can give your company an unbeatable competitive edge. You'll get everything you'll need to plan, implement, and manage a financial customer service department. Drawing upon his own experiences and those of managers at numerous Fortune 500 companies, Schaeffer provides step-by-step guidance on: * Making a business case for a financial customer service department * Laying the groundwork * Determining computer capabilities and needs * Integrating resources * Setting up a phone system * Staffing and training * Managing the transition * Creating a policies manual * Maximizing the potential of the new department * And much more!How long will the rate be good for? 15. ... What training can the bank provide your firm in the handling of credit card transactions? 20. ... If batch approval is used, can orders be held for one day to confirm the credit card approval? (If they areanbsp;...
|Title||:||Financial Customer Service|
|Author||:||Hal A Schaeffer|
|Publisher||:||Wiley - 1999-10-11|