It also means a familiarity with the inner workings of the companya#39;s customer service operations. ... Think about some recognized leaders: Infiniti in automobiles, Ritz-Carlton in hospitality, Nordstrom in retail, L.L. Bean in consumer-direct, anbsp;...
|Title||:||Fundamentals of Supply Chain Management|
|Author||:||Kenneth B. Ackerman, Art Van Bodegraven|
|Publisher||:||DC Velocity Books - 2007-01-01|