Global Services Outsourcing

Global Services Outsourcing

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Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.Modularisation has been an important driver of global software development outsourcing. ... Illustration 4.4 The limits of modularity in equity analysis in financial services outsourcing Financial services have been impacted by the ... However, a study carried out on equity analysis in a number of Western financial institutions revealed that although some technical analysis and data collection had beenanbsp;...

Title:Global Services Outsourcing
Author:Ronan McIvor
Publisher:Cambridge University Press - 2010-07-22


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