Good Practices and Innovations in Public Governance

Good Practices and Innovations in Public Governance

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This publication provides an overview of 85 successful innovations in governance and public administration from 40 countries that received the United Nations Public Service Awards, which is the most prestigious international recognition of excellence in public service. The purpose of this book is to disseminate, through descriptive case studies, information about innovative practices by looking at the problem that led to an innovation; the solution that was designed and implemented to respond to the specific challenge; the actors and steps involved in the innovation process, and lessons learned.United Nations Public Service Awards Winners and Finalists, 2003-2009 ... Its innovative letter wizards help citizens to prepare complaint letters by simply filling in a complaints template and the complaints database automatically forwards the anbsp;...

Title:Good Practices and Innovations in Public Governance
Publisher:United Nations Publications - 2009


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