Just as most people think they are above-average drivers, most companies believe they provide superior customer service. The truth is that many customers feel that the general state of customer service leaves a lot to be desired, but companies often don't understand that it does not have to be more expensive to provide a good experience.Gourmet Customer Service outlines a new way to ensure the most cost-effective customer service, focusing on data gathering, experimentation, and validation to ensure continual quality improvement.Rather than computing the precise margin of error, most people a even professional statisticians a simply use the rule of thumb. It is, as the saying goes, aquot;close enough for government * Unless you happen to be doing government work, anbsp;...
|Title||:||Gourmet Customer Service|
|Author||:||Peter Leppik, David Leppik|
|Publisher||:||Vocal Laboratories Inc. - 2005-01-01|