Handbook of Public Quality Management

Handbook of Public Quality Management

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Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights qquality of relationshipsq as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.After 18 months, the Post changed to a di visional ized structure, with the divisions being headquarters, property, commercial services, and letter post. ... At the aforementioned New Zealand Post, the decision to move the intemational mail unit from downtown Auckland to the airport ... on the efforts of all employees, the pay policy sets the CEOa#39;s salary at only eight times what the average employee makes.

Title:Handbook of Public Quality Management
Publisher:CRC Press - 2001-03-22


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