Each year up to 10 million taxpayers contact the HM Revenue and Customs for help with their tax affairs and the Department spends Ap35 million on producing and distributing printed information and Ap55 million dealing with contacts. This report looks at the type of communication between the Department and the individual taxpayer whether forms and guidance are easy to obtain, easy to understand, accurate and comprehensive. The potential benefits and savings in making services more responsive to customer needs have previously been highlighted and the Department has already instituted some changes, with more being planned. This report contains recommendations to continue this process.Its web address www.hmrc.gov.uk can be found by typing a#39;taxa#39; into an internet search engine such as Google or by going through the Governmenta#39;s online portal for public services, www.direct.gov.uk. The Departmenta#39;s website address isanbsp;...
|Title||:||Helping individuals understand and complete their tax forms|
|Author||:||Great Britain: National Audit Office|
|Publisher||:||The Stationery Office - 2007-04-27|