Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; aAs I See Ita and aDay in the Lifea commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.How can one answer without knowing the questions? In a 24/7 industry like ours, this interaction and these questions never stop. Early in my career, when I was a shift manager, a clear line divided work time and off time. After my ten-hour day, anbsp;...
|Title||:||Hotel Management and Operations|
|Author||:||Michael J. O'Fallon, Denney G. Rutherford|
|Publisher||:||John Wiley & Sons - 2011|