qTRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service.q-- Publisher's description.They serve a key role in transportation of people and goods and in regional, national, and international commerce. ... The ACRP carries out applied research on problems that are shared by airport operating agencies and are not beinganbsp;...
|Title||:||How Airports Measure Customer Service Performance|
|Author||:||Lois S. Kramer, Aaron Bothner, Max Spiro|
|Publisher||:||Transportation Research Board - 2013|