Organizations are increasingly turning to surveys to solve many business-related problems. This book provides those who want to plan organizational surveys with a step-by-step, `how-to' guide. The authors describe the issues that must be addressed at each step in the process, the advantages and disadvantages that result from many of the choices that must be made, and practical lessons learned from their years of experience in designing and conducting surveys.For example, if answers to an item can range from 1 to 5, a 9 could be used as the missing value indicator. ... If members of the survey team are advocates of the total quality or zero defects management philosophies, this is the stage where they can ... Data Entry for Computerized and Scannable Surveys Manual Data Entry.
|Title||:||How To Conduct Organizational Surveys|
|Author||:||Jack E. Edwards, Marie D. Thomas, Paul Rosenfeld, Stephanie Booth-Kewley|
|Publisher||:||SAGE Publications - 1996-10-18|