Gain control of tough conflict situations and transform them into a productive force in your organization. How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You Ill discover how to spot potential interpersonal conflictsaand defuse them before they flare up. You Ill understand how, when, where and why to apply the five favored conflict-resolution approaches, and you Ill develop the insight and intuition you need to make them work. This book will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. You will learn how to: ac Transform conflict into a positive, productive force ac Respond to on-the-job conflicts quickly and effectively ac Resolve conflicts positively using proven principled negotiation techniques. ac Understand the differences between structural (organizational) and interpersonal conflict ac Separate people from issues and focus on interests, not positions ac Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict ac Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating ac Adopt best practices for implementing alternative dispute resolution techniques ac Develop strategies for dealing with conflict resolution in electronic communication ac Follow guidelines for when to consult with HR about a conflict-resolution situation. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.EBook Edition Gregg Lee CARTER ... Dr. Carter is the former president of the New England Sociological Association and is a past associate editor of Teaching Sociology. ... Dr. Carter is a former member of the faculty contract-negotiation team at Bryant University and has spent many long ... He is an expert in the area of human resources management, with particular interest in labor relations, collectiveanbsp;...
|Title||:||How To Manage Conflict in the Organization|
|Author||:||Gregg Lee CARTER|
|Publisher||:||AMACOM Div American Mgmt Assn - 2005-10-26|