How to Say it: Creating Complete Customer Satisfaction

How to Say it: Creating Complete Customer Satisfaction

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A guide to effectively communicating with customers to create lastinga€”and repeata€”business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say ItAr: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questions Get referrals through established customers Offer value through solutions, satisfaction, and trust Anticipate and preempt objections Own a problem by owning the solutionWinning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service Jack Griffin. These days, a great many successful ... Model Y is $ XXX. CUSToMER: Ouch... YOU: Compare other high-end subwoofers, which go well.

Title:How to Say it: Creating Complete Customer Satisfaction
Author:Jack Griffin
Publisher:Penguin - 2013-03-05


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