In three years Livingston helped the 17, 000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2, 400 workers Livingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences Includes numerous on-the-street examples and case studies throughout the bookCreate Service Excellence That Wins Clients For Life Bob Livingston, David ( foreword by) Calhoun ... Many successful companies have defined service as a core com- petency and have used it to build a bridge to competitive differ- entiation.
|Title||:||How You Do... What You Do: Create Service Excellence That Wins Clients For Life|
|Author||:||Bob Livingston, David (foreword by) Calhoun|
|Publisher||:||McGraw Hill Professional - 2008-06-01|