This text provides an overview of leading-edge developments in the field of human-computer interaction. It includes contributions from many key areas that are influencing the use of computers. Sections include speech technology, interaction with mobile and hand-held computers, e-business, web-based systems, virtual reality and haptic interfaces.CL1VE was expected to facilitate customer service by making biller registration easier to use and more convenient. ... to understand the Call Centre environment and work practices. we observed the customer service representatives in actionanbsp;...
|Title||:||Human-computer Interaction, INTERACT '99|
|Author||:||Martina Angela Sasse, Chris W. Johnson|
|Publisher||:||IOS Press - 1999-01-01|