This manual offers insightful information on the technological aspects of providing an SMS and IM service, as well as how to create a training programme for librarians and how to build an internship programme to expand the service.Two policies specific to providing IM/SMS reference that may be common to all are: View IM/SMS as just another point of contact: an IM or SMS transaction is similar to ... They should be able to successfully answer an IM and/or SMS question.
|Title||:||IM and SMS Reference Services for Libraries|
|Author||:||Amanda Bielskas, Kathleen M. Dreyer|
|Publisher||:||American Library Association - 2012|