Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.(The My Info Quest service cannot currently handle MMS messages, but we are planning for that enhancement.) ... These include a website, a web conferencing service for online meetings, a calendaring service that holds the adeska schedule, and eamail ... We currently use Google Calendar to construct and update the reference desk schedule, and we use Google Groups to host the various eamail anbsp;...
|Title||:||Implementing Virtual Reference Services|
|Author||:||Beth C. Thomsett-Scott|
|Publisher||:||American Library Association - 2013|