Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.A Twenty-First Century Lever Committee to Study the Impact of Information Technology on the Performance of Service Activities, National ... business services, auto repair and similar services, motion pictures, amusement and recreation services, health care, legal services, ... For example, if the number of teaching hours per student does not decline, college costs must rise as quickly as faculty ... By comparison, the corresponding figure for the eight previous recessions is 6.8 percent.
|Title||:||Information Technology in the Service Society:|
|Author||:||Committee to Study the Impact of Information Technology on the Performance of Service Activities, National Research Council, Computer Science and Telecommunications Board|
|Publisher||:||National Academies Press - 1994-01-01|