Describes the principles and methodologies for crafting and executing a successful business-aligned IT strategy to provide businesses with value delivery.Best Practices Chew, Eng K. ... This will meet the customer service excellence process requirements and contribute to personalized and responsive customer service CVP-b. ... Electronic document management system satisfies the requirements of electricity service delivery excellence process, and contributes to theanbsp;...
|Title||:||Information Technology Strategy and Management: Best Practices|
|Author||:||Chew, Eng K.|
|Publisher||:||IGI Global - 2009-01-31|