PPLa#39;s Client focus reduced the number of complaints that promises were not met from 130 in 2002 to 3 in 2005, and about ... The companya#39;s gross profit has increased by 51.3 percent from 2000-2004, exceeding the Lexus Dealer Average .
|Title||:||Insights to Performance Excellence 2007|
|Author||:||Mark L. Blazey|
|Publisher||:||ASQ Quality Press - 2007-03-29|