Instant Manager: Getting Results

Instant Manager: Getting Results

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Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.effect on buying decisions Interests effect on buying decisions International standards quality Internet sales sales techniques Investors in People quality management Invoicing customer service Key Performance Indicators (KPIs) customeranbsp;...

Title:Instant Manager: Getting Results
Author:Bernice Walmsley
Publisher:Hachette UK - 2009-11-27


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