Integrating Reengineering with Total Quality could mean the difference between success or failure in your total quality management (TQM) efforts. This groundbreaking book unites total quality and reengineering into an integrated management approach. Most importantly, this new approach impacts an organization's ability to survive and compete in the twenty-first century. Joseph N. Kelada clearly explains new trends in management practices, such as activity-based costing, activity-based management, and mass customization. He integrates them into a unique, global approach that introduces his new idea of the total quality triad and the QVALITY and ACE concepts. This approach will also satisfy the shareholders, customers, and people associated with your organization.He may have been exaggerating somewhat, but given some of the improbably horrific service stories that make the ... in producing food, has outsourced food preparation to subcontractors, freeing up time and space for customer service.
|Title||:||Integrating Reengineering with Total Quality|
|Author||:||Joseph N. Kelada|
|Publisher||:||ASQ Quality Press - 1996-01|