This text offers an introduction to operations management. Numerical models are used to illustrate decision processes, though the emphasis is rigorous, not quantitative, and there is material on supply chain management and e-commerce.In a 2001 study Powers reported that satisfaction among leisure travellers depends on: the reservation, pick-up and return processes; price and value; and cleanliness and features of the cars. Table 16.1 Quality as safety Quality in use. ... goods and Chapter 16 / Quality management 487. Front and side Pedestrian impact rating test rating Audi A3 *#*# ** Citroen Xsara *** ** Ford Focus #*** ac * Ford Escortanbsp;...
|Title||:||Introduction to Operations Management|
|Publisher||:||Pearson Education - 2002|