... and scheduling customer service representatives; and ac evaluating its call center human capital management practices. ... This approach to setting goals is inconsistent with Government Performance and Results Act and the practices ofanbsp;...
|Title||:||IRS telephone assistance opportunities to improve human capital management : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, U.S. House of Representatives|
|Publisher||:||DIANE Publishing -|