ISO/IEC 20000 - An Introduction

ISO/IEC 20000 - An Introduction

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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditationRecords of actions for improvement Figure 4.2.9 Change management activities according to ITIL V2 ... impact, business benefit, cost Approve and check change Schedule change Implement change Reverse or remedy unsuccessful changesanbsp;...

Title:ISO/IEC 20000 - An Introduction
Author:Jan van Bon, Leo van Selm
Publisher:Van Haren - 2008-03-03


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