The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITILAr and utilises the experience of three established independent service management consultants and experienced lecturers. An ITILAr licensed product.Authors Introduction ix SECTION 1: EXAMINATION AND QUESTION TYPES 1 1 SERVICE MANAGEMENT EXAMINATION ... MULTIPLE-CHOICE QUESTIONS Anatomy of a multiple-choice question Types of multiple-choice question Answersanbsp;...
|Title||:||IT Service Management Foundation Practice Questions|
|Author||:||Tony Gannon, Steve Mann, Nigel Mear|
|Publisher||:||BCS, The Chartered Institute - 2012|