ITIL® 2011 At a Glance

ITIL® 2011 At a Glance

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qITILAr 2011 At a Glanceq is an important update to the internationally-recognized ITILAr best practices for IT Service Management. qITILAr 2011 At a Glanceq provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITILAr as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk referencea€™s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. qITILAr 2011 At a Glanceq will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITILAr implementation.Overview Diagram Service Level Management Activities Roles Inputs Triggers Business strategy and plans Business ... Templates Service Level Agreements Monitor service performance against SLAs Service Level Management Processanbsp;...

Title:ITIL® 2011 At a Glance
Author:John O. Long
Publisher:Springer Science & Business Media - 2012-07-01


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