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ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.ITIL v3 comparison with v2 6-9 and lifecycle approach 9, 80-2 overlaid by v2 9 processes and functions 3 reasons for not ... in category flow example 44 and incident management 43, 55 service level management 47 service measurement 48anbsp;...

Title:ITIL Lite
Author:Malcolm Fry
Publisher:The Stationery Office - 2010


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