ITIL Version 3 at a Glance

ITIL Version 3 at a Glance

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ITILAr Version 3 At a Glance takes a graphical approach to consolidating the information of ITILAr version 3. ITILAr is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITILAr as a vehicle for improving IT service quality and improve return on investment for IT services. The desk referencea€™s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITILAr Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITILAr Version 3 implementation.Operational level agreement (OLA), 19 Organizational and stakeholder change management, 54 Performance, 21 and risk evaluation manager, 53 Pilot, 45 Planning and support, 49 Practices, service strategy primary practices, 3a€“4 market definition, ... 53 Prioritization, 63 Problem management concepts, 66a€“67 diagram, 66 purpose, 66 roles, 67 Process owner, 54, 77 Recovery, 63 Release, 36, 45 andanbsp;...

Title:ITIL Version 3 at a Glance
Author:John O. Long
Publisher:Springer Science & Business Media - 2008-07-18


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