ITILAr Version 3 At a Glance takes a graphical approach to consolidating the information of ITILAr version 3. ITILAr is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITILAr as a vehicle for improving IT service quality and improve return on investment for IT services. The desk referenceas unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITILAr Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITILAr Version 3 implementation.Operational level agreement (OLA), 19 Organizational and stakeholder change management, 54 Performance, 21 and risk evaluation manager, 53 Pilot, 45 Planning and support, 49 Practices, service strategy primary practices, 3a4 market definition, ... 53 Prioritization, 63 Problem management concepts, 66a67 diagram, 66 purpose, 66 roles, 67 Process owner, 54, 77 Recovery, 63 Release, 36, 45 andanbsp;...
|Title||:||ITIL Version 3 at a Glance|
|Author||:||John O. Long|
|Publisher||:||Springer Science & Business Media - 2008-07-18|