The fifth edition of this highly regarded classic book on managing for quality combines the pioneering concepts of Dr. Joseph M. Juran and the teachings of the late Dr. Frank M. Gryna with the insights and experience of today's leading trainers and consultants at the Juran Institute. (Midwest).298 service blueprint diagram, 441 service design, 440. 447 service ... 363 SIPOC (Supplier Input Process Output Customer), 157 six sigma phases of. 67- 118 steps ... 425 small-sample inspection, situations requiring, 504 social consequence of technological change, 104 sociotcchnical systems (STSagt;, 225- 226, 418 software. ... 345 improving the effectiveness of reliability predictions, 328 spreadsheet.
|Title||:||Juran's Quality Planning and Analysis for Enterprise Quality|
|Author||:||Frank Gryna, Richard C. H. Chua, Ph.D., Joseph A. De Feo|
|Publisher||:||McGraw-Hill Science/Engineering/Math - 2007|