Keys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. In this fourth edition, Mr. Hatch has expanded the number of keys to 165 and the number of subkeys to several hundred practical, useful ideas. This 129 page text is packed full of practical, sometimes humorous, examples of customer service gone bad and also done with amazing skill and proficiency.There are hundred ways to offend and be unprofessional we will never know unless we study a bit and care. ... Another example: I know one businessman who takes his family to eat at an ethnic restaurant even though the owner is quite against his own political stripe and came from a ... If you have refereed, scientific journal articles (previously 79h) in PDF form then so much the better. ... There is nothing wrong with youth and inexperience so long as it is bolstered by rigorous traininganbsp;...
|Title||:||Keys to Terrific Customer Service|
|Author||:||Laurence C. Hatch|
|Publisher||:||TCR Press - 2008-01-01|