Knowledge Management for Libraries

Knowledge Management for Libraries

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Libraries are creating dynamic knowledge bases to capture both tacit and explicit knowledge and subject expertise for use within and beyond their organizations. Knowledge Management for Libraries guides the reader through the process of planning, developing, and launching their own library knowledge base.When a user submits a question into the LibAnswers system, it is called a ticket. ... Each queue comes with its own e-mail address, SMS number, and Twitter handle. ... To set up your queue, click the Admin dropdown and select Queues.

Title:Knowledge Management for Libraries
Author:Valerie Forrestal
Publisher:Rowman & Littlefield - 2015-08-14


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