Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the aProventure Workplacea, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.Available at http://www.sdlogic.net/SDL_Overview Berlin.ppt 69Blackmond, D. a Acquisitive Health South hopes bigger will be bettera, Wall Street ... In Handbook of Service Marketing and Management, D. Iacobucci and T. Swartz, (Eds.).
|Title||:||Knowledge Services Management|
|Author||:||Peter K. Mills, Kevin M. Snyder|
|Publisher||:||Springer Science & Business Media - 2009-09-18|