Business.Author interview with manager of inflight training, Jet Blue University. December. Kober, J. Jeff. 2009. The Wonderful World of Customer Service at Disney. ... Marriott Magazine, Winter, 4a7. http://marriottschool.byu.edu/the-marriott -story. pdf.
|Title||:||Lead with Your Customer|
|Author||:||Mark David Jones, James Jeff Kober|
|Publisher||:||American Society for Training and Development - 2010|