WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5, 000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's amost admireda companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the apartnersa-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.Paul Ark in Bangkok provides a perfect example of how a Starbucks partner made him feel truly important. A self-proclaimed asuckera for FrappuccinoAr blended beverage with raspberry syrup, Paul hadna#39;t been to the Chidlom Starbucks in almost two months, but as he was standing ... printing it enough times in their corporate glossies means they are actually paying more than lip service to the concept.
|Title||:||Leadership Lessons from the Most Admired Companies|
|Publisher||:||McGraw Hill Professional - 2013-10-11|