Lean Six Sigma Service Excellence

Lean Six Sigma Service Excellence

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Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......Six Sigma has been defined in terms of what it is and will now be further defined in terms of what it is not. Six Sigma is not: A flavor-of-the-month program: Whereas many programs are fly- by-night, packed with slogans and signs, Six Sigma isanbsp;...

Title:Lean Six Sigma Service Excellence
Author:Gerald M. Taylor
Publisher:J. Ross Publishing - 2008-10-15


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