Learning Points

Learning Points

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With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service your company expects, and your customers deserve.100 Activities and Actions for Customer Service Excellence Garber Peter, Peter R . Garber ... To use a sports analogy, in a baseball game, instead of trying to hit a home run every time you step up to the plate, you accept the fact that hitting aanbsp;...

Title:Learning Points
Author:Garber Peter, Peter R. Garber
Publisher:Human Resource Development - 2004-11-01


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