They experience nagging problems like dropped calls and interrupted Internet service, and complain that ATaamp;Ta#39;s Web site services break ... The company racks up about 10, 000 mentions per day, a number that can skyrocket when there is important product or service news. ... The companya#39;s social customer service aims to keep subscribers reasonably satisfied until the fix is in place, and to stave offanbsp;...
|Author||:||Stephen D. Rappaport|
|Publisher||:||John Wiley & Sons - 2011-03-16|