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Examine the impacts of wireless information technologies on modern business and organization. Using a combination of recent theory and eveidence, it demonstrates how forward-thinking organizations are reaping considerable strategic advantage from exciting new opportunities afforded by the mobile paradigm. This book explores the important strategic, managerial and technological issues that follow in the wake of an organization deciding to embrace mobile business models.For example, an elevator under warranty may indicate to the manufacturer that it requires a free service. ... One example is Mesa Energy Systems a€“ a full-service heating, ventilation, and air conditioning (HVAC) service and repair company. ... Mesa now uses a computer-aided, automated wireless-dispatching service to allocate jobs to the nearest trained field ... to customer requests, detailed service reports within minutes of job completion, and accelerated billing cycles (Microsoft , anbsp;...

Author:Stuart Barnes
Publisher:Routledge - 2003


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