For over twenty years, Robert Hartley has compiled a collection of classic and current mistakes, successes and turnarounds of today's most prominent business players. During that time current and future business leaders have used this book to analyze the actions of prominent businesses and the results of these actions. Readers develop the critical thinking skills necessary to strategize like top-notch managers. It is the only casebook on the market to use the mistakes vs. successes approachThey are used by manufacturers to provide specialized services and create goodwill and more dealer push. ... neatly displayed, priced right, and piled high in prominent spots.10 Evaluate this statement: aquot;Good customer service doesna#39;t do youanbsp;...
|Title||:||Management mistakes and successes|
|Author||:||Robert F. Hartley|
|Publisher||:||Wiley - 2004-07-10|