Offering insights into the art of managerial decision making, this book presents contrasting cases of management errors and triumphs and the lessons learned from them. This edition contains more global, ethical and total quality management applications. Case studies involve such nationally known companies as IBM, Wal-Mart, Continental Airlines and Genentech.Ruth Hernandez of Stockton, California went to Sears to buy new tires for her 1986 Honda Accord. ... Shocked, she sought a second opinion, and another auto -repair store told her the struts were fine. ... *Tung Yin, aquot;Sears Is Accused of Billing Fraud at Auto Centers, aquot; The Wall Street Journal (June 12, 1992), Bl, B6. of theanbsp;...
|Title||:||Management mistakes & successes|
|Author||:||Robert F. Hartley|
|Publisher||:||John Wiley & Sons - 1994-02-09|