Looking for a blended digital solution? Get Connect! Connect is an online resource hosting an abundance of interactive learning tools to create the ultimate learning experience for your students. Click here for more information. The new edition of Judith Dywers best-selling Management text has been updated and mapped to both Certificate IV in Frontline Management and Diploma of Management in the BSB07 Business Services Training Package. Written in plain English, with extensive use of succinct tables, diagrams and a full-colour internal design, this text conveys information to the reader easily and is ideal for visual learners. The text encourages learning with a logical pathway: the theory is presented, the reader is asked to reflect with Ask Yourself questions and then the student is engaged in practical applications with Apply Your Knowledge sections. This is an invaluable teaching tool for all management students and lecturers in the VET sector. Scope Management Strategies and Skills, 2e is mapped to both Certificate IV in Frontline Management and Diploma of Management in the BSB07 Business Services Training Package.Again, this was supported by emphasising the knowledge and ability of the staff. ... Shared Services Customer Service Standard, www.sharedservices.act.gov.au/ docs/Customer_Service_ Standard.pdf, ... Superior Customer Service: How to keep customers racing back to your businessatime tested examples from leadinganbsp;...
|Title||:||Management Strategies and Skills|
|Author||:||Judith Dwyer, Nicole Hopwood|
|Publisher||:||McGraw-Hill Education Australia - 2013-05-17|