Covers the knowledge and understanding required to deliver a quality service to the service user. This title provides the structure and processes required to achieve a positive report from the National Standards Commission.The relevant legislation is the Health and Safety at Work Act 1974 and the Manual Handling Regulations 1992. ... far is reasonably practical, avoid the need for employees to undertake any manual handling operations at work which involve theanbsp;...
|Title||:||Managing a Quality Service|
|Publisher||:||Heinemann - 2004|