The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. This new book introduces readers to the duties and practices assigned to service managers in the successful operation of an automotive service facility. Coverage begins with a general discussion of the management structure and the service manageras role in facility operations. Consideration is then given to navigation of the personnel process from the recruitment of workers to supervision of their performance. The financial business practices of a service manager familiarizes readers with the importance of fiscal responsibility in the operation of a lucrative automotive service business. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.The operation manual contains rules and regulations and may also be known as the service department procedure handbook, employee handbook, work area manual, or even the company bible. Each onea#39;s purpose is the same andanbsp;...
|Title||:||Managing Automotive Businesses: Strategic Planning, Personnel and Finances|
|Author||:||Ronald Garner, C. Garner|
|Publisher||:||Cengage Learning - 2005-12-01|