Managing Business and Professional Communication

Managing Business and Professional Communication

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Business and Professional Communicationprovides the reader with the strategies they need to effectively manage communication challenges in the workplace. Tailoring relevant communication concepts to the unique demands of the workplace environment, Business and ProfessionalCommunicationsurpasses the coverage of traditional communication books to address the most recent surveys of expected workplace competencies: exhibiting leadership; managing organizational culture, communication style differences, and conflict; dealing with difficult people; improving diversity and intercultural communication; and interviewing, selling, and negotiating successfully.Business and Professional Communicationnot only prepares the reader for relevant, informative, and persuasive public presentations in the workplace, but also prepares them for managing cultural diversity, sales, customer-service, audits, briefings/reports, team-building, and other communication proficiencies vital for success in the modern workplace.Stories are told about Waltona#39;s views on low prices and quality service, about how he made unplanned inspections of stores, and about the old truck he drove and the old jeans he wore. In todaya#39;s retail industry, Waltona#39;s vigilance regarding customer service is legendary. ... During one visit, the hotel could not accommodate the refrigerator request, so the car dealers in that city went to great expense andanbsp;...

Title:Managing Business and Professional Communication
Author:Carley H. Dodd
Publisher:Allyn & Bacon - 2007


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