Managing Knowledge Work and Innovation

Managing Knowledge Work and Innovation

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Thoroughly grounded in an extensive body of international research and analysis, Managing Knowledge Work and Innovation demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology.He or she goes to the customera#39;s site and, with the help of the error codes displayed and a problem-solving manual, ... the ways of dealing with unusual glitches and problems that were simply not covered in the photocopier repair manual.

Title:Managing Knowledge Work and Innovation
Author:Sue Newell, Maxine Robertson, Harry Scarbrough, Jacky Swan
Publisher:Palgrave Macmillan - 2009-06-30


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